Refund and Returns Policy

Eligibility:
To be eligible for a return or exchange, items must be in their original condition, unworn, and in the original packaging.

Timeframe:
You have 14 days from the date of delivery to initiate a return or exchange.

How to Initiate a Return:
To start the return process, please contact our customer service team at [info@eyelifeoptics.com (or) +971567989834]. Provide your order number and a brief reason for the return.

Return Shipping:
Our free return policy is simple and hassle-free. Just follow these steps:

1. Contact us at [info@eyelifeoptics.com  (or) +971567989834] to initiate the return process.
2. After initiating the return, our team will schedule a pickup within 1-3 business days. Please ensure the item is packaged with all accessories and documentation, ready for pickup
3. Once we receive the returned item, we will process the refund or exchange within [7 to 14 ] business days.
4. Return Cost: Free (no cost)

Please note that custom-made or prescription eyewear may have a different return policy. For more information, please visit our website or contact us directly.

Refund or Exchange:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
If eligible, refunds will be processed to the original payment method. Exchanges will be shipped promptly.

Non-Returnable Items:
Certain items, such as prescription lenses, may be non-returnable due to customization. Please contact us for specific details.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

Refund Processing Time:
Refunds will be processed within [7 TO 14 ] business days after the return is approved. Please note that it may take additional time for the refund to reflect in your account.